RETURNS POLICY:

If you are dissatisfied with your garment fit or quality and would like to return them, the following terms and conditions apply for the return procedure –

  • The customer will have to raise a return request from their HERIN account within 4 days of the delivery of the product.
  • The customer will have to log in into their account to return the product. Once logged in, click on the “Returns” option to proceed and follow the steps mentioned there to initiate the procedure.

DO WE HAVE RETURN / EXCHANGE PICKUP SERVICE YES!!!

  • Once a request is received, we can schedule a reverse pickup for the return garments. Please note: The reverse pickup process will be not chargeable and that may takes 7-10 working days to be processed, since a third party delivery partner is involved.
  • Please make sure that the returned items are packed securely to prevent any loss or damage during transit.
  • The customer will have to mention their details of name, address and phone number on the parcel before sending the courier out.
  • All returned items must be unused and unwashed for hygiene reasons.
  • The item should be returned with original packaging and tags. Items without tags will strictly not be accepted.
  • Items on sale will not be applicable for returns.
  • In case of a return, the amount paid for the garment, will be credited to the customer’s e-wallet in their account on www.herin.co.in post deducting the shipping charges.
  • Inspection: Postquality check of the garment is performed by our team then only the amount for the returned garment will be reimbursed in the client’s online Herin e-wallet. The e-wallet credit will be available for use of 6 months from the date of issue. (WE DO NOT DO CASH REFUNDS/BANK ACCOUNT REFUNDS)
  • In case you receive a damaged/defective product, please notify us within 48 hours of receipt of the product. We appreciate you to share only the video instead picture/screenshot at info@herin.co.in . Our representative will get in touch for the same.
  • PLEASE NOTE: Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
  • For any concerns/queries-Please contact us on info@herin.co.in or (+91) 81303 27299 or  https://www.instagram.com/herinofficial

 

Exchange policy:

If you are unhappy with your garment fit or quality, and would like to exchange it for another size, the following terms and conditions apply for the exchange procedure-

  • The customer will have to raise an exchange request from their Herin account, within 4 days of the delivery of the product.
  • The customer will have to log in into their account to exchange the product. Once logged in, click on the “Exchange” option to proceed and follow the steps mentioned therein to initiate the procedure.
  • We have a pick-service to facilitate the exchange. However, this service free.
  • THE EXCHANGE PROCESS CAN BE AVAILED UP TO ONE TIME ONLY, YOU CAN DO SIZE EXCHANGES AS PER THE AVAILABILITY ONLY AND IN ANY CONDITION IT WON’T BE EXCHANGE WITH ANY OTHER DESIGN.
  • We request you to please make sure that the exchange items are packed securely to prevent any loss or damage during transit.
  • Items for exchange must be unused and unwashed for hygiene reasons.
  • The items should be returned with original packaging and tags. Items without tags will strictly not be accepted.
  • ITEMS ON SALE WILL NOT BE APPLICABLE FOR RETURNS/EXCHANGE.
  • Once the exchange garment is received by us, only after the Quality Check of the garment is performed by our team, and the garment is found in proper condition, will the new garment go out in exchange.
  • PLEASE NOTE: Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
  • For any concerns/queries-Please contact us on info@herin.co.in or (+91)81303 27299

Thanks for shopping with Herin !

If you aren’t fully satisfied with your purchase, we’re here to help.

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Click here to Fill the Return form


Click here to Fill the Exchange form