This Privacy Statement explains how Herin collects, uses, shares and processes your information

Introduction

Your personal data is collected and processed by Herin, which is responsible for processing and protecting your personal data.

Collection and Use of Your Personal Data
Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

You agree and consent to our collection, use, processing, disclosure and transfer of your personal data as per the provisions of this Privacy Statement.

Here is a description of the types of personal data we may collect and how we may use it:

2.1. What Personal Data We Collect

Depending on the products and services you use, we need to collect and process different kinds of personal data from or about you, which will in general be, depending on each case, as follows:

  1. The profile information (the information you provide when you create an account and complete your profile. Consisting of your name, surname, language and country from which you interact with us etc. And you can correct/edit your profile by yourself at any time)
  2. Purchase information (the information we collect when you make a purchase. For example, information on your purchases, orders, returns, your delivery address, your ID information, your credit or debit card information (upon your additional consent), your contact information, etc.)
  3. The device, geolocation, information (the information we collect from the device you use to visit our Website. For example, the type of device you use, your device’s unique identifier, the IP address of your device, your operating system, the type of Internet browser that you use, usage information, diagnostic information, and location information from or about the computers, phones, or other devices on which you install or access our products or services. Where available, our services may use GPS, your IP address, and other technologies to determine a device’s approximate location to allow us to improve our products and services).
  4. Details about your choices and priorities, browsing information (the information we collect and analysis when you visit our Website. For example, style preferences, frequency of visit, etc.)

2.2. Why and How We Use Your Personal Data

Generally speaking, we use personal data to provide, improve, and develop our products and services, to communicate with you, to offer you targeted advertisements, and to protect our customers and us. According how you interact with the Website which may include-relying on the products or, services or functions that you wish to use, we will process your personal data for the following purposes:

To manage your Website user registration

To execute the purchases or services you request of us on the Website

Analysis of usability and quality to provide, improve, and develop our products and services

Marketing and targeted advertisements and services

We will only use your personal information and data for the purposes for which we gathered it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so and only use such data for an unrelated purpose if permitted by applicable law.

We may process personal data without your consent, in compliance with the above rules, where this is required or is permitted by law.

If you have any questions about how Herin uses any of your personal data, please contact our customercare info@herin.co.in

We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. Further details of the periods for which we retain data are available upon request.

Cookies and Similar Technologies

We use cookies and similar technologies to provide, protect, and improve our products and services. By doing so we are able to personalize content, offer and measure advertisements, understand user behaviour, and provide a safer experience.

You can remove or reject cookies using your browser or device settings, but in some cases doing so may affect your ability to view our products and services.

Disclosure of Personal Data

We disclose certain personal data to strategic partners that work with us to provide our products and services or help us market to the customers. Personal data will be shared by us with these companies in order to provide or improve our products, services, and advertising. Personal data will not be shared with third parties for their own marketing purposes without your prior expressed consent.

4.1 Service Providers

At times weprovide personal data to companies that may render services on our behalf, such as website hosting, email services, marketing, sponsoring of sweepstakes, contests, promotions, auditing, order fulfilment, data analytics, customer service, and conducting customer research and satisfaction surveys. These companies are obligated to protect your data and may be located wherever we operate.

4.2 Legal Compliance and Security of Disclosure

It may be necessary by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence, for us to disclose personal data. We may also disclose personal data if we determine that it is necessary and appropriate for purposes of national security, law enforcement, or other issues of public importance.

We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

5. Closing Accounts

Please contact Herin to close your account in relation to the following uses of your personal data:

 We would like to know your inputs on providing, improving, and developing our products and services in a better way.

If you close your account, we have no obligation to retain your data, and we may delete any or all of your data without liability. However, we may contain data affiliated to you if we consider it may be necessary to avoid fraud or future abuse, if necessary by law, or for lawful intentions, such as investigation of non-personal data, account recovery, auditing our records, and enforcing our rights and obligations under our agreements.

Your Rights

We take reasonable steps to ensure that your personal data is accurate, complete, and up to date. You have the right to access, correct, or delete the personal data that we collect from you. You are also entitled to restrict or object, at any time, to the further processing of your personal data. You have the right to receive your personal data in a structured and standard format. You may lodge a complaint with the competent data protection authority regarding the processing of your personal data.

To protect the privacy and the security of your personal data, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal data that we maintain.

You may contact usto exercise your rights. We will do our best to respond to your inquiries within 15-20 days.

Third-Party Websites and Services

Our Website, products, and services may contain links that enable you to access third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.

Data Security, Integrity, and Retention

We use reasonable, technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. For example, access to your personal data is limited to our employees, contractors, and agents who need access to such data to perform their assigned job duties.

It is important that you take precautions to protect against unauthorized access to your HERIN products, account credentials, and computer or other devices. If you feel that the security of your account or personal data has been compromised, please contact us immediately at customercareinfo@herin.co.in

 Please be aware that, despite our best efforts, no security system is impenetrable. In the event of a security failure, we will immediately apprise you and the proper authorities if needed by law.

Changes to this Privacy Statement

We may change this Privacy Statement to keep pace with new technologies, industry activities, and regulatory requirements, among other reasons. We anticipate most such alterations to be minor. We will apprise you by various activities through the Website (for example, through an e-mailer, a pop-up or a push notification), or we may send you a notice to your e-mail address when the change in question is relevant to your privacy, for you to be able to review the changes, assess them and, as the case may be, object or unsubscribe from any service or functionality.

If you carry on using our products and services after the effective date of the Privacy Statement means that you accept the revised Privacy Statement. If you do not concur to the amended Privacy Statement, please abstain from using our products or services and to close any account you may have created.

RETURN , REFUND and exchange POLICY

In case of any issues with return, refund or exchange filling of form is mandatory within48 hours.

We endeavour you to process your refunds within 48 Hours of delivery of the product, by filling the mandatory return or exchange form on the website. In case of return courier charges will not be refunded regardless of the means of payment.

IN CASE OF RETURN for any mode of payment order money will be transferred to the wallet and can be used as per yours convince later.

There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order or there could be a size issue. You are welcome to try on a product but please take adequate measure to preserve its condition.

The return process of the product can be restricted depending on the nature and category of the product.

Conditions For Return:

  • Return And Refund Request Form (https://herin.co.in/pages/return-refund-request)available under customer care tab
  • Exchange Request Form(https://herin.co.in/pages/exchange-request) available under customer care tab
  • Please notify us of receipt of a Damaged / Defective product within maximum 48 hours of deliverywith the mandatory return and refund form or exchange form.
  • Please notify us of receipt of a size issue in your product within maximum 48 hours of delivery with the mandatory return and refund form or exchange form.
  • In-case of any other reasons returns are only accepted within 48 hours of delivery with the mandatory return and refund form or exchange form.
  • Products/Items should be UNUSED.
  • Products should be returned in their original packaging along with the original price tags, labels and invoices.
  • Once the goods are received at the HERIN exchange center, we will examine the product and if the claim is found genuine, we will refund the product price
  • In case of any mode of payment Orders: the refund will be given as wallet credits that can be used on the website in future.
  • If the claim is found not valid, you will have to pay the delivery fees again for getting the product delivered back.
  • We do not have an exchange policy for used products, no matter how rarely used.
  • In case of return courier charges will not be refunded regardless of the means of payment and it case of exchange nothing will be charged extra.
  • If you return a product and decide to buy another product which is less in price then in that case the balance money will be credited to your HERIN wallet credits that can be used on the website in future.

Refunds:

  • We will process the refund once we received the product back at the warehouse. The actual value of the product will be refunded to your HERIN wallet not the shipping charges.
  • HERIN wallet credits can be utilized on the website in future.

Conditions for Refund:

  • The refund will be processed once we received the product back at the warehouse and it has gone through the quality check. On the basis of the quality check the refund will be processed.
  • Products should be returned in their original Box packaging along with the original price tags, labels and invoices to receive the full actual value refund.
  • In the REFUND order process only the product actually value will be refunded not the shipping charges.

Re-attempts:

If after two re-attempts for delivery of the product, the product is shipped back to HERIN after which the customer asks for a re-delivery, the customer shall have to bear the complete RTO charges levied by HERIN.

Exchange:

We will process the exchange once we received the product back at the centre.

  • We will provide 1 attempt for exchange of any product. In case of any query please contact us on info@herin.co.in
  • In case the product in under no exchange no return policy (sale item) , then no exchange will provided.
  • If you exchange a product and decide to buy another product which is less in price, then in that case the balance money will be credited to your HERIN wallet credits that can be used on the website in future regardless of the mode of payment.

TERMS AND CONDITIONS

General

Welcome to Herin provide goods and services to you subject to the notices, terms, and conditions set forth in this agreement. We may from time to time change the terms that govern your use of our Site. We may change, move or delete portions of, or may add to, our Site from time to time. Every time you wish to use our site, please check these Terms and Conditions to ensure you understand the terms that apply at that time. herin.co.in reserves the right to change this site and these terms and conditions at any time.

To register with us, you need to be at least 18 years old. Any accessing, browsing, or otherwise using the site indicates your agreement to all the terms and conditions in this Agreement. If you disagree with any part of the Terms, then you should discontinue access or use of the Site. Please read this Agreement carefully before proceeding.

Please also read our PRIVACY POLICY regarding personal information provided by you. Herin.co.in may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of Herins products or services, or for such other purpose(s) as you agree. You can unsubscribe by using the link from any email newsletter or your personal subscribe setting after logged in.

If you have any query regarding the Conditions or the Data Protection Policies, you may contact us anytime at info@herin.co.in.

Display Of Products

We have made every effort to display, as accurately as possible, the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Price

 All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt and are correct at the time of entering the information on to the system. If for some reason we are unable to ship your goods, the value of the items that are not shipped will be refunded through the original method of payment. All prices are exclusive of delivery charges. The total cost of the order is the price of the products ordered plus the delivery charge. Prices may change at any time, but (other than as set out above) changes shall not affect the orders for which we have sent an Order Confirmation.

Payment

Once you have selected all articles that you wish to buy, they will be added to your basket. The next step will be to process the order and make the payment. To that end, you must follow the steps of the purchase process, indicating or verifying the information requested in each step. Furthermore, throughout the purchase process, before payment, you can modify the details of your order. You are provided with a detailed description of the purchase process in the Shopping Guide. Also, if you are a registered user, a record of all the orders placed by you is available in “My Account” area. You may use, as payment method, the following cards: Visa, Mastercard, American Express, Union Pay, Paypal, wallets and online banking.When you click “Authorise Payment”, you are confirming that the credit card or debit card is yours. Credit cards are subject to verification and authorisation by the card issuing entity. If the entity does not authorise the payment, Herin shall not be liable for any delay or failure to deliver and we will be unable to conclude any Contract with you.

Delivery and Shipping

Herin.co.in ships from one warehouses. For orders with more than 1 item, we may split your order into several packages according to stock levels at our own discretion We aim to deliver orders within seven working days of orders being placed. However, sometimes during busy sale periods, deliveries may take longer. Please note that Saturday and Sunday are not classed as working days. If you have not received your delivery in ten working days, please contact our Customer Services through info@herin.co.in

Return of Product

Goods can be returned within a designated period. The exact return period and return policy differs from product to product. Please refer to our return, refund and exchange policyinformation. Customers returning goods are responsible for freight charges.

Size wrong items and quality problem items can be exchanged. For defective products, If a defect or damage is confirmed on the returned products, we will provide refund for details refer to return, refund and exchange policy.

Promotional Discount Codes

We at Herin from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The conditions of use relating to any discount code will be specified at the time of issue.

Governing Law and Jurisdiction

These terms and conditions are to be construed in accordance Indian Laws and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the exclusive jurisdiction of the Delhi Court.

All disputes are subject to the jurisdiction of the courts of Delhi.

Intellectual Property and Ownership

You recognize and agree that all copyright, registered trademarks and other intellectual property rights on all materials or contents provided as part of the website belong to us at all times or to those who grant us the license for their use. You may use said material only to the extent that we or the usage licensers authorize expressly. This does not prevent you from using this website to the extent necessary to copy the information on your order or contact details.